Privacy Policy

Last updated: November 19, 2025

Information We Collect

We collect information that you provide directly to us, including:

  • • Personal information (name, email address)
  • • Payment information (credit card details)
  • • Booking preferences and history
  • • Communication preferences
  • • Device and usage information

How We Use Your Information

We use the information we collect to:

  • • Process and manage your bookings
  • • Send booking confirmations and updates
  • • Provide customer support
  • • Send promotional communications (with your consent)
  • • Improve our services and user experience
  • • Prevent fraud and ensure security
  • • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • • SSL encryption for data transmission
  • • Secure payment processing
  • • Regular security audits
  • • Restricted access to personal data
  • • Employee training on data protection

Information Sharing

We do not sell your personal information. We may share your information with:

  • • Hotels and accommodation providers (to process bookings)
  • • Payment processors (to handle transactions)
  • • Service providers (for email, analytics, etc.)
  • • Law enforcement (when required by law)

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • • Access your personal data
  • • Correct inaccurate data
  • • Request deletion of your data
  • • Object to processing of your data
  • • Request data portability
  • • Withdraw consent at any time

Cookies Policy

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Types of cookies we use:

  • • Essential cookies (required for site functionality)
  • • Analytics cookies (to understand site usage)
  • • Preference cookies (to remember your settings)
  • • Marketing cookies (for personalized advertising)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking data is typically retained for 7 years for accounting and legal purposes.

Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@belvenza.com

Address: Amsterdam, Netherlands